Registered users are entitled to 6 months free email support. Send your technical support request to php.support@hkvstore.com.

Your email message should include the following information:

  1. Is the problem reproducible? If so, how?
  2. What version of Windows is your PC running?
  3. What version of PHPMaker are you running? (Click [Help] and then [About...] to check)
  4. What database and what version are you using?
  5. What OS the server is running? Windows or Linux? What version of PHP is running?
  6. If any error message was displayed, please include the full text of error message.
  7. Your Project File (.pmp file) AND your database (.sql file) with enough data for reproducing the problem.
  8. Your license information. Emails without license information will be ignored.
Note: While we are happy to support your usage of our software, please note that technical support does not entail customization of templates, extensions or generated code, writing server events or client scripts (JavaScripts) or custom template, integrating third-party code, setting up web server, or any other issues not directly related to the workings of the software. Request for debugging or modifying code not generated from the original template will be ignored.


Lost License Key

If you lost your license key, please login to the registered user site to retrieve. If you lost your login info, please send email to support@hkvstore.com. For your protection, we will only send the login info or license key to your registered email addresses. If you want to change your registered email addresses, you need to provide your license key.

 

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